1. General Overview

At Rajgharanaa, we strive to ensure your complete satisfaction with every purchase. If you are not entirely satisfied with your purchase, our shipping return and refund policy offers you the flexibility to return or exchange items both within India and internationally, subject to the terms and conditions outlined below.

2. Shipping Policy

2.1. Domestic Shipping (India):

1. Order Processing: Orders are processed within 2-3 business days from the date of order confirmation. Customized or made-to-order items may require additional time, as specified during the order process.

2. Shipping Time: Standard shipping within India typically takes 5-7 business days. Expedited shipping options are available at an additional cost and can be selected during checkout.

3. Shipping Charges: Shipping charges are calculated based on the weight, dimensions of the package, and the delivery location. Orders above INR 3,000 qualify for free standard shipping within India.

4. Delivery Partners: We partner with reputed courier services to ensure your order reaches you safely and on time. Once your order is shipped, you will receive a tracking number via email or SMS to monitor its progress.

5. Delivery Restrictions: Please ensure that the shipping address provided is accurate and complete. Rajgharanaa is not responsible for delays or non-delivery due to incorrect addresses or P.O. Boxes.

2.2. International Shipping:

1. Order Processing: International orders are processed within 3-5 business days from the date of order confirmation. Customized or made-to-order items may require additional time, as specified during the order process.

2. Shipping Time: International shipping typically takes 7-30 business days, depending on the destination country. Express shipping options are available at an additional cost and can be selected during checkout.

3. Shipping Charges: International shipping charges are calculated based on the weight, dimensions of the package, and the destination country. The customer is responsible for any additional customs duties, taxes, or fees that may apply in their country.

4. Delivery Partners: We work with reliable international courier services to ensure timely and secure delivery. A tracking number will be provided once your order is shipped to allow you to monitor its progress.

5. Customs and Import Duties: Please note that international shipments may be subject to customs clearance procedures, which can cause delays beyond our original delivery estimates. Customers are responsible for any customs duties, taxes, or fees levied by their respective countries.

3. Customized Clothing Stitching Return Policy

At Rajgharanaa, we take immense pride in offering bespoke clothing tailored to your exact specifications. Our custom stitching service is designed to provide you with a unique garment that reflects your personal style and measurements. To ensure clarity and a smooth experience, please review our return policy for customized clothing stitching:

3.1. Non-Returnable Items:

Customized garments are crafted specifically for you, based on your unique measurements, design preferences, and fabric selections. Due to the personalized nature of these items, we regret to inform you that custom-stitched garments are non-returnable and non-refundable.

3.2. Fit and Alteration Guarantee:

We strive to ensure that your custom-stitched garment fits you perfectly. However, we understand that minor adjustments may be necessary. In such cases, we offer a one-time complimentary alteration service within 14 days of receiving your garment. This service is only applicable to minor alterations such as length adjustments, waist adjustments, or sleeve adjustments.

Eligibility for Alterations: To be eligible for alterations, the garment must be unworn, unwashed, and in its original condition. Please note that significant design changes or size alterations may incur additional charges.

3.3. Defective or Incorrect Orders:

If you receive a custom-stitched garment that is defective or significantly different from the design specifications provided, please contact our customer service within 48 hours of receiving the product. We will assess the issue and, if verified, will provide you with options for correction, replacement, or a refund.

Process: To initiate a return or exchange for a defective or incorrect item, please provide us with detailed photographs of the garment, highlighting the issue. Once approved, we will guide you through the return process.

3.4. Measurement and Design Confirmation:

Before proceeding with the stitching of your customized garment, we ensure that all measurements and design details are confirmed by you. It is crucial to review these details carefully, as any discrepancies due to incorrect measurements provided by the customer are not covered under our return policy.

3.5. Final Sale:

All custom-stitched garments are considered final sale once the order has been confirmed and the stitching process has begun. We are unable to accept cancellations or changes to the order once it has entered production.

3.6. Customer Support:

For any questions or concerns regarding our return policy for customized clothing stitching, please feel free to contact our customer service team. We are here to assist you and ensure that you have a seamless and satisfactory experience with Rajgharanaa.

4. Eligibility for Returns

4.1. India

– Items must be returned within 7 days from the date of delivery.
– The product should be unused, unwashed, and in its original condition with all tags and packaging intact.
– Customized, made-to-order, or altered items are not eligible for return or exchange.
– The original invoice must be included with the return package.

4.2. International

– Items must be returned within 7 days from the date of delivery.
– The product should be unused, unwashed, and in its original condition with all tags and packaging intact.
– Customized, made-to-order, or altered items are not eligible for return or exchange.
– The original invoice must be included with the return package.

5. Non-Returnable Items

– Items marked as “Sale” or “Non-Returnable” on the product page.
– Gift cards, store credits, or vouchers.
– Products purchased during Season clearance sales or special promotions.

6. Return Process

6.1. India

1. Initiate a Return: Contact our customer service team via email at info@rajgharanaa.com. within 7 days of receiving your order to initiate a return.
2. Return Authorization: You will receive a Return Authorization Number (RAN) and return shipping instructions.
3. Shipping the Return: Pack the item securely in the original packaging and send it to the address provided by our customer service team. Customers are responsible for return shipping costs.
4. Inspection and Processing: Upon receiving the returned item, we will inspect it to ensure it meets the return criteria. Once approved, a refund or exchange will be processed within 7-10 business days.

6.2. International

1. Initiate a Return: Contact our customer service team via email at info@rajgharanaa.com. within 7 days of receiving your order to initiate a return.
2. Return Authorization: You will receive a Return Authorization Number (RAN) and return shipping instructions.
3. Shipping the Return: Pack the item securely in the original packaging and send it to the address provided by our customer service team. Customers are responsible for return shipping costs and any customs duties or taxes.
4. Inspection and Processing: Upon receiving the returned item, we will inspect it to ensure it meets the return criteria. Once approved, a refund or exchange will be processed within 25-30 business days.

7. Refunds

7.1. India

– Refunds will be issued to the original payment method or as store credit, depending on your preference.
– Refund processing time is 7-10 business days after the return is approved.

7.2. International

– Refunds will be issued to the original payment method or as store credit, depending on your preference.
– Refund processing time is 25-30 business days after the return is approved.
– Any customs duties, taxes, or shipping charges incurred during the return process are non-refundable.

8. Exchanges

8.1. India

– Exchanges are allowed within 7 days from the date of delivery, subject to availability.
– If the requested exchange item is unavailable, a refund or store credit will be issued.

8.2. International

– Exchanges are not allowed 

9. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer service team within 48 hours of receiving your order. We will arrange for a replacement or refund, including return shipping costs, at no additional charge.

10. Cancellations

Orders can be canceled within 24 hours of placing the order. Once the order is processed and shipped, it cannot be canceled. For customized or made-to-order items, cancellations are not allowed once the production process has started.

11. Important Notes

– We reserve the right to refuse returns or exchanges if the items do not meet the criteria mentioned above.
– Any dispute or claim arising out of or in connection with this policy will be governed by the laws of India, and the courts of Surat, Gujarat will have exclusive jurisdiction.

For any further assistance, please contact our customer service team at info@rajgharanaa.com.

This return and refund policy is designed to ensure a smooth and hassle-free shopping experience with Rajgharanaa. We appreciate your understanding and cooperation.