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FAQ

Find answers to common questions about our products, services, and policies.

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If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
Please allow 3 - 5 business days from the time your package arrives back to us for a refund to be issued.
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Shopping Information

How can I place an order on Rajgharanaa?
You can easily place your order by selecting your desired product, choosing the right size or customization option, and proceeding to checkout. Follow the simple steps for a smooth, secure purchase experience.
How will I know if my order is confirmed?

After successful payment, you’ll receive an order confirmation email or SMS with complete details, including your order number and summary.

Can I modify my order after placing it?
Yes, modifications are possible within a short time after placing your order. Please contact our support team immediately for assistance.
Are all Rajgharanaa products available online?
Most of our collections are available online. However, select limited-edition or customized pieces are available only in-store or on request.
Do you offer international shipping?

Yes, Rajgharanaa proudly ships to select international destinations. Delivery charges and timelines vary by location, ensuring your royal ensemble reaches you with care and precision.

Payment Information

What payment methods does Rajgharanaa accept?

Rajgharanaa accepts credit cards, debit cards, UPI, net banking, and digital wallets Paypal. All transactions are processed securely through trusted payment gateways.

Is it safe to make payments on Rajgharanaa?

Absolutely. Rajgharanaa ensures 100% payment security with advanced SSL encryption and verified payment partners to protect your financial information.

Can I pay using Cash on Delivery (COD)?
Yes, Cash on Delivery is available for select locations and products. You can check COD eligibility at checkout before placing your order.
What should I do if my payment fails?
If your payment fails, please retry using a valid payment method or contact your bank. For unresolved issues, our support team is always ready to help.
Will I receive confirmation after successful payment?

Yes, once your payment is successful, you’ll receive an email or SMS confirmation containing your order number and payment details for reference.

Order & Returns

How can I check my order status?
After placing your order, you’ll receive a confirmation email or SMS with a tracking ID. Use this ID to track your order’s real-time status on our website.
Can I cancel or modify my order after placing it?
Yes, orders can be modified or canceled within a limited time before dispatch. Please contact our customer support team immediately for assistance.
What is Rajgharanaa’s return policy?
We accept returns for eligible products within the specified period if they are unused, unwashed, and in original packaging. Customized or bridal pieces are non-returnable.
How do I return or exchange a product?
To initiate a return or exchange, contact our support team with your order number and reason for return. Our team will guide you through the simple process.
When will I receive my refund?

Once the returned product passes our quality check, your refund will be processed within 7–10 business days through your original payment method.

What should I do if I receive a damaged or incorrect product?

If you receive a damaged or wrong item, please contact Rajgharanaa support within 48 hours of delivery with images, and we will arrange a quick replacement or resolution.

Are made-to-order or customized products returnable?

Customized, made-to-measure, or bridal orders are non-returnable and non-refundable, as they are crafted uniquely for each client with personalized detailing.

How long does it take to process an exchange?

Once we receive your returned product and it passes inspection, your exchange is processed within 7–10 business days, depending on product availability.

Can I return items purchased during a sale or promotion?

Sale or discounted items are eligible for exchange only if damaged or defective. Refunds are not applicable on promotional purchases.

What happens if I am not available during delivery?

If you are unavailable at the time of delivery, our courier partner will make two additional attempts, or you can reschedule delivery by contacting the courier directly.

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