Privacy Policy

This Privacy Policy (“Policy”) describes how Rajgharanaa (“Company”, “we”, “us”, “our”) collects, uses, stores, discloses, and protects personal information of users (“Customer”, “you”, “your”) who access or make purchases through our website, mobile platforms, social media channels, or any other digital or physical medium operated by Rajgharanaa. This Policy is framed in compliance with applicable Indian laws, including the Information Technology Act, 2000, the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020.

By accessing or using Rajgharanaa’s services, you expressly consent to the terms of this Privacy Policy.

1. Commitment to Privacy

Rajgharanaa is a premium ethnic wear brand rooted in heritage craftsmanship and modern e-commerce practices. We understand that your personal data is valuable and sensitive. Protecting your privacy is fundamental to building trust and delivering a secure shopping experience. This Policy explains what information we collect, why we collect it, how it is used, and the choices available to you.

2. Scope of This Privacy Policy

This Privacy Policy applies to:

• Visitors browsing the Rajgharanaa website

• Customers purchasing products online or offline

• Users interacting with Rajgharanaa through WhatsApp, email, social media, or customer support

• International customers placing cross-border orders

This Policy does not apply to third-party websites or platforms linked from our website, which operate under their own privacy policies.

3. Information We Collect

3.1 Personal Information

We may collect the following personal information:

• Full name

• Billing and shipping address

• Mobile number and email address

• Gender (if voluntarily provided)

• Order history and preferences

3.2 Sensitive Personal Data

In accordance with Indian law, sensitive personal data may include:

• Payment information (credit/debit card details, UPI, bank details – processed securely via authorized payment gateways)

• Transaction identifiers

Rajgharanaa does not store complete card or banking details on its servers.

3.3 Automatically Collected Information

When you visit our website, we may automatically collect:

• IP address

• Browser type and version

• Device information

• Pages visited and browsing behavior

• Date, time, and duration of visits

This data is collected using cookies and analytics tools to enhance user experience.

4. Purpose of Data Collection

We collect and use your information for the following purposes:

• Order processing and fulfillment

• Shipping, delivery, and return management

• Customer support and communication

• Payment processing and fraud prevention

• Personalizing shopping experience

• Marketing, promotions, and brand communication (with consent)

• Legal compliance and regulatory obligations

5. Legal Basis for Processing

Rajgharanaa processes personal data based on:

• Customer consent

• Performance of a contract (order fulfillment)

• Compliance with legal obligations

• Legitimate business interests

6. Cookies & Tracking Technologies

Rajgharanaa uses cookies and similar technologies to:

• Remember user preferences

• Improve website functionality

• Analyze traffic and user behavior

Users may disable cookies through browser settings; however, certain features of the website may not function properly.

7. Data Sharing & Disclosure

Rajgharanaa does not sell, rent, or trade customer data.

We may share information with:

• Logistics and courier partners for delivery

• Payment gateway providers

• IT service providers and analytics platforms

• Government or regulatory authorities when legally required

All third-party partners are contractually obligated to maintain confidentiality and data security.

8. International Data Transfers

For international orders, personal data may be transferred to logistics or service providers outside India. Rajgharanaa ensures that such transfers comply with applicable data protection standards and security measures.

9. Data Retention Policy

We retain personal information only as long as necessary for:

• Order fulfillment

• Legal, tax, and accounting compliance

• Dispute resolution

Once data is no longer required, it is securely deleted or anonymized.

10. Data Security Measures

Rajgharanaa implements reasonable security practices, including:

• SSL encryption

• Secure payment gateways

• Restricted internal access

• Regular security audits

Despite best efforts, no system is completely secure, and Rajgharanaa cannot guarantee absolute data security.

11. User Rights

Customers have the right to:

• Access personal data

• Request correction or updates

• Withdraw marketing consent

• Request deletion (subject to legal obligations)

Requests can be made by contacting Rajgharanaa customer support.

12. Marketing Communication

With your consent, Rajgharanaa may send promotional messages via email, SMS, or WhatsApp. You may opt out at any time using the unsubscribe link or by contacting customer support.

13. Children’s Privacy

Rajgharanaa does not knowingly collect personal data from individuals under 18 years of age. If such data is identified, it will be promptly deleted.

14. Third-Party Links

Our website may contain links to external websites. Rajgharanaa is not responsible for the privacy practices of such third parties.

15. Grievance Redressal Officer

In compliance with Indian law, Rajgharanaa appoints a Grievance Officer:

Name: Rajgharanaa Grievance, Email: info@rajgharanaa.com, Response Time: Within 7 working days

16. Policy Updates

Rajgharanaa reserves the right to update this Privacy Policy at any time. Changes will be effective upon posting on the website.

17. Governing Law & Jurisdiction

This Privacy Policy shall be governed by and construed in accordance with the laws of India. Any disputes shall be subject to the exclusive jurisdiction of competent courts in India.

18. Contact Information

For any privacy-related queries, please contact:

Rajgharanaa Customer Support

Email: info@rajgharanaa.com,

WhatsApp: +91-9825317452

Business Hours: 10:00AM to 06:00PM

By using Rajgharanaa’s services, you acknowledge that you have read, understood, and agreed to this Privacy Policy.