Return and Refund Policy

This Return & Refund Policy (“Policy”) is issued by Rajgharanaa (“Company”, “we”, “our”, “us”) in accordance with the Consumer Protection Act, 2019 and the Consumer Protection (E-Commerce) Rules, 2020. This Policy explains customer rights, return eligibility, replacement terms, refund conditions, and cancellation rules applicable to purchases made from Rajgharanaa.

By accessing or purchasing from Rajgharanaa, you acknowledge that you have read, understood, and agreed to this Policy.

1. Consumer Rights & Legal Compliance

Rajgharanaa strictly adheres to Indian consumer protection laws and ensures fair trade practices, transparency, and ethical business conduct. Nothing in this Policy limits statutory consumer rights that cannot be waived under Indian law.

2. 7-Day Return Eligibility

Returns are accepted within 7 days of delivery, subject to approval.

Eligibility conditions:

Product must be unused, unworn, unwashed, and unaltered
Original tags, invoice, and packaging must be intact
No stains, odors, or damage
Return request must be raised within 7 days

Requests beyond this period will not be accepted.

3. Non-Returnable Products

The following items are not eligible for return:

Sale, discount, clearance, or promotional products
Customized, stitched, altered, or made-to-order garments
Products damaged due to misuse or mishandling
Products without original tags or packaging

Rajgharanaa reserves the right to reject non-compliant returns.

4. Sale Policy – Replacement Only

During sale or promotional periods:

No returns are allowed
One-time replacement only is permitted
Replacement is allowed only for manufacturing defects, transit damage, or incorrect delivery
Requests must be raised within 48 hours of delivery
Refunds are not permitted on sale items

5. Replacement Policy (One Time Only)

Rajgharanaa allows only one replacement per order.

Once a replacement is issued:

No further return, replacement, or refund will be accepted
If replacement is unavailable, Rajgharanaa may offer:
- A similar product of equal value
- Store credit
- Refund (only for eligible non-sale domestic orders)

6. Refund Policy (Domestic Orders)

Refunds apply only to eligible non-sale domestic orders after quality inspection.

Refund details:

Processed to original payment method
Completed within 7–10 business days
Shipping, COD, and service charges are non-refundable

7. International Orders

International orders follow the same eligibility rules with additional conditions:

Returns allowed within 7 days (excluding sale items)
One-time replacement only
Shipping charges, customs duties, and taxes are non-refundable
Return shipping costs are borne by the customer

Returned parcels due to customs rejection or non-acceptance are not eligible for refund.

8. Damaged or Incorrect Products

Customers must report damaged, defective, or incorrect items within 48 hours of delivery.

Required proof:

Unboxing video
Clear product images
Order ID and invoice

Claims without valid evidence may be rejected.

9. Return & Replacement Process

To initiate a request:

Contact Rajgharanaa via official email or WhatsApp
Share Order ID, reason, and supporting proof
Requests are reviewed within 2–3 business days

Unauthorized returns will not be accepted.

10. Quality Check & Rejection

All returned items undergo inspection. Rajgharanaa reserves the right to reject items failing quality standards and return them at the customer’s expense.

11. Order Cancellation

Orders can be cancelled before dispatch only
Shipped orders cannot be cancelled
Rajgharanaa may cancel orders due to inventory, pricing, or payment issues with a full refund

12. Policy Updates & Jurisdiction

Rajgharanaa may modify this Policy at any time. The version applicable at the time of purchase shall prevail. This Policy is governed by Indian law, with jurisdiction under competent Indian courts.